Frequently Asked Questions


May I leave my pet when I am at work?

Yes, many customers do have to leave their pets until they are done working. Our last pick up of the day is 5:45 pm (4:45 pm on Saturday). We do offer and recommend a “potty run” during midday for a small fee of $2.00 per pet, per walk. It’s not a walk in the park, just enough to relieve themselves.

 

How soon can I pick my pet up?
An average timeframe is 2-4 hours so that we have time to bathe, groom and dry your pets. We try to finish puppies, geriatric and excessive barkers first. We either agree on a pick up time when you drop your pet off or we begin to call customers after lunch as their pets are finished.
 

How much will my grooming cost?

We have a baseline fee for each breed. The problem with having an exact quote is the fee often varies for the same breed. Your groomer will be able to give you a quote once they see your pet and assess the condition of the coat at drop off in the morning.
 
Things that may contribute to cost:
 
  • the pet has not been brushed out properly since the last visit and is matted.
  •  you have waited too long between appointments 
  • the pet is difficult and requires more than one person to handle.
  • with popular breeds, we find a lot of variation in size and coat.
Do I need an appointment for nails, anal gland expression, or ear cleaning?
No, we will take care of these services on a walk-in basis.
 

Do you need my pet's shot record?

Pets should be current on their rabies vaccinations. In addition, please allow at least 48 hours after any vaccinations before visiting. You should bring documentation to your first appointment as this is required by Virginia law. We also highly recommend pets be up-to-date on all other vaccines for their safety. Some diseases can be airborne such 
as kennel cough.

Can I stay with my pet while he/she is being groomed?

Usually the only reason we would recommend this is if the dog was ill or a biter. Most of the time, a pet behaves MUCH better when the owner leaves. If a pet senses the owner is present, it makes it extremely difficult and dangerous as they become very anxious. Once the owners leave, 99% of the time, the pet settles down.
 

Are clipping the nails, cleaning the ears and expressing the anal glands always included in the price of grooming?

Yes, all three services are always included. 

 

What if my pet bites?

Most of the time, we are able to groom your pet with no problem and do not require extra measures. If we have to, we muzzle those that give us reason to do so. When a pet is totally worked up in a frenzy, we will stop and recommend you contact your vet for a mild sedative . We call it a “martini”.  You would administer the sedative before bringing your pet in the morning. Be sure to let us know a sedative has been given so that we can work on your pet while the medication is still effective. 
 

Do you groom large dogs or cats?

Yes, we groom all dogs and cats. 
 

Can I drop my pet off in the afternoon to be groomed? 

Usually all pets come in between 8:00am - 9:00am (7am - 9am on Wednesday).  
This way, the groomers can get started working without having to take animals off the grooming table or out of the tubs to greet a new pet. On occasion, under certain circumstances, we are able to take an afternoon appointment.